Below are listed training and education courses from CAARA members as of October 2009:

Archives New Zealand

Recordkeeping Forums

Archives New Zealand runs regular government recordkeeping forums in Auckland, Wellington, Christchurch, and Dunedin. The forums allow people working in government agencies to discuss current recordkeeping issues, hear current updates from Archives New Zealand, network with others in the same field, and share ideas and concerns with Archives New Zealand. These are run four times a year in Wellington, two times a year in Auckland and Christchurch and annually in Dunedin.

Short Courses

Archives New Zealand has developed a programme of courses to support recordkeeping across the public sector, including local government. The courses are aimed at records and information managers, their staff, and other staff who have responsibility for recordkeeping systems.

The key aims of the courses are to:

• Develop knowledge and skills in individual recordkeeping staff
• Raise awareness across the state sector and local government of the Public Records Act (PRA) and the key responsibilities of recordkeeping staff under the PRA
• Support Archives New Zealand’s products and services including Continuum publications.

Archives New Zealand offers five courses to support recordkeeping across the state sector.

Introduction to the Public Records Act

Everything you always wanted to know but were too afraid to ask!

This course introduces you to the key provisions contained in the Public Records Act, provides plenty of opportunity to work through real examples, and helps you determine what your next steps should be in your organisation.

Duration: 1 day (9.00am– 4.00pm)

Cost: $380.00 +GST

Appraisal and Disposal of Public Records

‘Hands on’ training in getting it right.

This course introduces you to the appraisal, sentencing and disposal of records. We cover hard copy records as well as new content about records held in file shares, line of business systems and electronic records management systems.

For courses on local authority disposal see our course The Public Records Act and Local Authority Records and Archives.

Duration: 2 days (9.00am – 4.00pm)

Cost: $650.00 +GST

Recordkeeping Metadata

Getting to Grips with Data About Data.

This course introduces you to the requirements contained within the Metadata Standard and provides plenty of opportunity to work through real examples, and understand how you can implement the Standard in your organisation.

This course is intended for people working in public offices and local authorities who have responsibility for particular aspects of recordkeeping. This includes:
recordkeeping and information management professionals and IT professionals.

Duration: 1 day (9.00am – 4.00pm)

Cost: $380 +GST

The Public Records Act and Local Government Records and Archives

Everything you always wanted to know but were too afraid to ask- in local government!

This course introduces you to the key provisions contained in the Public Records Act as they apply specifically to local authority records and archives. It provides plenty of opportunity to work through real examples, and helps you determine what your next steps should be.

Duration: 2 days (9.00am – 4.00pm)

Cost: $650 +GST

Preparing Records for Transfer

A Hands On, Sleeves Rolled Up, Workshop

This workshop introduces you to the requirements for transfer to Archives NZ, and uses real examples to practice listing and boxing. It focuses on hands on activities and addresses legacy records as well as current material and covers how to plan a transfer project.

Duration: 1/2 Day(9.00am – 1.00pm)

Cost: $200 +GST

See our website for the current timetable, trainer information and venue details at: http://www.archives.govt.nz/advice/training-and-events/government-recordkeeping-training

Community Archives Training

We will be delivering 6 basic introductory to archives courses over this financial year.  The course will be contracted in and delivered in 6 locations nationally.

The other course we will be running this year is an audiovisual course that is currently being developed by ourselves, the National Preservation Office and the National Library.  The Course will cover: AV-material formats, their identification and history, Aspects of collection management: acquisition, cataloguing and description of AV-material, AV-formats: their deterioration, risk factors and implications for handling and storage, Replay and technological obsolescence, Migration and digitisation including selecting and prioritising material Digital preservation – formats and their implications, Copyright issues, Digitisation: sustainability, access and rights, General discussion – questions, problems.

We are currently investigating framework options to structure community, Maori, iwi archival training in the next financial year.

We have an iwi internship, which enables up-skilling for iwi to research and digitise information in-house.  These skills are then taken back to the iwi to increase their ability to undertake archival work, research and digitisation themselves.

Archives Office of Tasmania

Archives Office of Tasmania conducts a range of half-day or full-day sessions.  Courses are offered several times each year in Hobart and are periodically delivered to regional areas.

Administrative arrangements for the courses are handled by the Tasmanian Training Consortium under whose auspices the Introduction to Records Management course has been out-sourced.

Half-day courses:

Using a Keyword Thesaurus – Keyword AAA

Using a Keyword Thesaurus – Keyword for Councils

Both are based on the training materials developed by State Records New South Wales but using examples sourced from Tasmanian agencies.

Full-day courses:

Disposal Procedures

This course covers the legal framework for management and disposal of State and Local government records, sentencing procedures for scheduled records, appraisal of unscheduled records, the preparation of records for transfer to the Archives Office and the formal accountability processes for destroying records.

Developing a Business Classification Scheme

Writing a Functional Disposal Schedule

The Business Classification Scheme (also called Analysis of Agency Functions) course is a pre-requisite for the Disposal Schedule course.  They are run, six to eight weeks apart, once each year.  The practical exercises are based on the participant’s own agencies and are meant to assist the start of a Disposal Schedule project.

Any of these courses can be tailored to the needs of a specific agency and delivered at their premises.

Northern Territory Records Service

In the Northern Territory Government, the archives and records functions have been split and are no longer in the same organisation. The NT Archives Service looks after archives, and the Department of Business and Employment, ICT Division, looks after records policy and systems related issues as the “Records Service” under the amended legislation, the Information Act.

Below is an update of the training facilitated through the Department of Business and Employment, ICT Division, which centres around the delivery of the four core modules from the Certificate IV in Business (Recordkeeping) by Charles Darwin University on our behalf.

Certificate IV in Business (Recordkeeping) core modules

The NT Records Service has reviewed the Certificate IV in Business (Recordkeeping) package and adapted it for employees of the Northern Territory Government. The four core modules from the package are being delivered by Charles Darwin University, commencing September 2009.

The modules are:

BSBRKG401B – Review the status of a record

BSBRKG402B – Provide information from and about records

BSBRKG403B – Set up a business or records system for a small office

BSBRKG404A – Monitor and maintain records in an online environment

TRIM User Forum

This forum is held quarterly and is attended by TRIM administrators from all agencies.  It focuses on all aspects and management of the NT Government’s corporate recordkeeping system, TRIM.

National Archives of Australia

The National Archives of Australia provides training material for use within Australian Government agencies, as well as delivering an ongoing program of face-to-face training.

Training materials

Keep the Knowledge – Make a Record!

Keep the Knowledge – Make a Record is a package of training material developed by the National Archives of Australia to assist all Australian Government employees, contractors and consultants to understand their records management responsibilities. It is designed to help staff to:

• identify what is a record
• recognise why records matter
• understand their records management responsibilities
• decide when to make or keep a record
• understand where records should be kept in your agency.

The package includes:

• a Powerpoint slideshow and presenter’s guide which can be used ‘off the shelf’ for face-to-face training with groups, or modified to reflect agency specific requirements
• a fold-out reference card which can be distributed to staff
• a set of four promotional posters which highlight key records management messages in a humorous way
• an eLearning module for self-paced learning. This is a recent addition to the package and is particularly useful for agencies with limited training capability or with staff in remote locations. It is available in Flash (media-rich), HTML (low-bandwidth) and a text-based version optimised for accessibility.

Face-to-face training

The National Archives delivers a range of records and information management training for Australian Government agencies, including agency staff, consultants and contractors. Training courses are regularly presented in Canberra, as well as all state capitals and a number of regional centres.

The training calendar, including dates, locations and registration details, is available from the training section of the website http://www.naa.gov.au/records-management/training/Training-calendar/index.aspx Priority is given to participants from Australian Government agencies but courses are open to others if places are available.

Information on the courses that are offered most frequently is included below.

Information and Records Management in the Australian Government

This one-day course provides a broad introduction to information and records management principles and practices in the Australian Government. Course content includes:

• the importance of managing government information and records
• agency records management frameworks
• records management processes
• information and tools to help agency staff understand their records management responsibilities
• the role of the National Archives in assisting agencies with information and records management.

Developing a Records Authority

This one-day interactive workshop explores the steps involved in developing a records authority for an agency’s core business. Course content includes:

• the legal framework for making decisions about which records to keep, destroy or transfer
• types of records authorities
• identifying and describing agency core business
• identifying records retention requirements
• developing records classes for inclusion in a records authority
• how to make a records authority submission to the National Archives.

Introduction to Sentencing

This half-day course provides an introduction to the legal framework and processes for sentencing records. It builds familiarity with sentencing through practical exercise using the Administrative Functions Disposal Authority (AFDA). Course content includes:

• principles behind keeping, destroying and transferring records
• types of records authorities that can be used to work out how long records should be kept
• sentencing processes and procedures
• practical sentencing exercised using AFDA
• what should happen to records after they are sentenced.

Implementing Normal Administrative Practice

This two-hour session explores how to effectively and accountably implement normal administrative practice (NAP) to routinely destroy information not needed to document Australian Government agency business. Course content includes:

• what is ‘normal administrative practice’ and how can it be used
• determining which records NAP can apply to
• developing a NAP policy to suit an agency’s business needs
• implementing a NAP policy
• ensuring business accountability and transparency.

Check-Up briefing

This briefing explores how the National Archives’ Check-Up can be used to assess the state of an agency’s information and records management and to identify areas where improvements can be made. Course content includes:

• demonstration of the Check-Up software
• scope of Check-Up assessments
• how to identify and protect records of high risk business
• generating reports from Check-Up.

Keep the Knowledge – Make a Record!

A memorandum of understanding has been signed with the Australian Public Service Commission to present Keep the Knowledge – Make a Record! as part of the Commission’s learning and development program. National Archives staff conduct a two-hour interactive seminar to provide participants with a clear understanding of their basic records management responsibilities, and practical tips and advice for carrying them out.

Training partnerships

The National Archives was closely involved in the development of a short course titled Systems Approach to Management of Government Information being offered by the Australian National University. More information is available from http://www.anu.edu.au/CSEM/SATOMGI.php

We have also worked closely with the ANU College of Law in developing an introductory legal course that provides an overview of relevant Federal legislation, regulatory frameworks and interpretative principles relevant to information and records management and other areas of administrative law. This course has been run twice with National Archives staff.

In addition, the National Archives meets with representatives from a number of universities that offer courses in information and records management. The purpose of these meetings is to discuss how the Archives and the tertiary institutions can contribute to this process in a more collaborative fashion.

National Archives / State Records NSW Data Stewardship Program (pilot training program)

Following on from the NAA/CAARA Residential in 2008 the National Archives of Australia received a request from State Records NSW for a shortened version of the Data Stewardship Residential program to be conducted as part of an in-house professional development opportunity. The National Archives agreed to run a 3-day pilot program which, in the future, could be run in other CAARA member institutions.

The five primary objectives of the Data Stewardship Program are:

• To raise awareness of the importance of practical and responsible stewardship of digital assets
• To increase understanding of the challenges and potential solutions involved in data stewardship
• To present the major existing standards and approaches for effective data stewardship
• To foster critical thinking in a technological realm
• To promote the use of key standards and tools to assist in practical and cost-effective data stewardship.

The two additional NAA / SRNSW Data Stewardship Program objectives include:

• To promote related work being undertaken by the Australasian Digital Recordkeeping Initiative [ADRI]
• To outline the strategies and initiatives being taken by SRNSW in preparing for its data stewardship role.

A complete report of this program has been included in CAARA papers for the October 2009 meeting.

Pacific Regional Branch of the International Council on Archives

The National Archives of Australia has been involved in an AusAID-funded project with the Pacific Regional Branch of the International Council on Archives (PARBICA), the Recordkeeping for Good Governance Toolkit.

The National Archives has managed the development of three phases of the Toolkit which included the following:

• Brochure and Poster
• Introduction
• Guideline 1: Recordkeeping Capacity Checklist
• Guideline 2: Identifying Recordkeeping Requirements
• Guideline 3: Model Recordkeeping Policy
• Guideline 4: Administrative Record Plan
• Guideline 5: Adapting and Implementing the PARBICA Administrative Record Plan
• Guideline 11: Train the Trainer.

The development of the remaining 5 modules have been managed by Archives New Zealand, including:

• Guideline 6: Developing and Implementing Records Plans for Core Business Functions
• Guideline 7: Disposal Schedule for Common Administrative Functions
• Guideline 8: Implementing the Disposal Schedule for Common Administrative Functions
• Guideline 9: Adapting the Disposal Schedule for Common Administrative Functions
• Guideline 10: Starting an Appraisal Programme.

These modules have now been workshopped in 8 countries with the most recent being Palau (June 2009) and Port Moresby (September 2009).

Public Record Office Victoria

In 2009-10 Public Record Office Victoria (PROV) is continuing to deliver its existing suite of training courses.  These range from an introduction to records management concepts, through to more in-depth coverage of particular recordkeeping subject areas.  As the PROV Recordkeeping Standards Project proceeds through 2009 to 2011, all of these training courses will be progressively replaced with new courses that will be designed to align with and support the new published standards.

Good Records – Good Business – Good Governance

PROV’s awareness program Good Records – Good Business – Good Governance is a free-of-charge, packaged recordkeeping awareness program that an agency can deliver in its own organisation or have delivered by PROV staff on their behalf.

Good Records has been created specifically with non-records management staff in mind. Its aim is to raise awareness of how simple everyday recordkeeping practices make the business of doing business and proving business was done both easier and faster. Good Records tells people about their responsibilities to ensure they are accountable for the work they do, without overwhelming them with the complexities of modern-day recordkeeping.

Getting Ready for VERS

This interactive course provides attendees with a deeper understanding of the Victorian Electronic Records Strategy (VERS) and practical guidance on how it can be applied in an agency.

VERS Technical

VERS Technical is an intensive PC-based course that gives participants an opportunity to develop a thorough understanding of VERS objects in a ‘hands on’ environment. Participants spend the day viewing, creating, using and dismantling VERS Encapsulated Objects (VEOs).

Records Management Concepts – Records

This course introduces the characteristics of a record in the context of the public sector.  It is aimed at people who are relatively new to records management in the public sector.

Records Management Concepts – Systems, Storage and Disposal

This course follows on from Records Management Concepts – Records.  It outlines the characteristics of recordkeeping systems and includes disposal, functional analysis, capture, and classification.

Take Away Concepts

Take-Away Concepts combines the principles and practices covered in three shorter modules: – “Records Management Concepts – Records”, “Records Management Concepts – Systems, Storage and Disposal” and “Getting Ready for VERS” – into a one-day workshop for in-house training of up to twenty people at an agency.  This course is tailored for specific agencies and is delivered by an external trainer.

Records Management Educators Forum

The Educators Forum was initially established several years ago by the PROV education and training unit as a forum for stakeholders across government who were responsible for education and training in records management.  This forum meets on a quarterly basis to discuss training related issues, sharing of training materials and to explore the possibility of a more universal approach to training.

More detailed descriptions of all PROV training courses, including a six-month forward training schedule, can be found on the PROV website at http://www.prov.vic.gov.au/records/training/

Queensland State Archives

Queensland State Archives offers a range of online and in-person training opportunities to public sector employees and members of the public. For the latest information on available training opportunities, see: www.archives.qld.gov.au/government/RecordKeepingTrainingOpportunities.asp

Online Training Resources

Queensland State Archives provides the following free online training resources to facilitate recordkeeping training for all Queensland public sector employees:

Managing Emails that are Public Records (free online module)

This dynamic online training module provides all Queensland public sector employees with an overview of their personal responsibilities in relation to managing emails that are public records.

Introduction to Recordkeeping (free adaptable online resource)

This presentation provides a basic introduction to recordkeeping for all Queensland public sector employees. It may be downloaded and freely adapted or expanded by an organisation to maximise its effectiveness as a training tool.

Trainer’s Manual: Introduction to Recordkeeping (free adaptable online resource)

This resource complements the Introduction to Recordkeeping presentation and is designed to facilitate training within the Queensland public sector. It may be downloaded and freely adapted or expanded by an organisation to maximise its effectiveness as a training tool.

Records and Information Management Forums

Records and Information Management Forums provide an opportunity for representatives of Queensland public authorities to increase their knowledge of contemporary recordkeeping and information management issues. These Forums also enable participants to meet with key information management professionals from Queensland State Archives and other public sector organisations.

Masterclasses

Queensland State Archives offers recordkeeping masterclasses to provide information management practitioners with specialised training in contemporary industry-specific areas. Recent masterclass topics include recordkeeping metadata and recordkeeping in business systems.

Short Courses

Disaster Preparedness and Disaster Recovery Training

Queensland State Archives is facilitating delivery of a two-day course on Disaster Preparedness and Disaster Recovery as part of our recordkeeping training program in the 2009/2010 financial year.

Retention and Disposal Schedule Development and Implementation Training

Queensland State Archives is facilitating delivery of a two-day course on Retention and Disposal Schedule Development and Implementation as part of our recordkeeping training program in the 2009/2010 financial year.

Small Archives Training

Queensland State Archives offers Small Archives Training for community groups and public authorities that maintain their own archival collections. This training provides a broad overview of a variety of collection management and preservation issues. This training generally occurs once per year and is held in a regional or rural location.

Public Access Training

Queensland State Archives offers regular seminars to members of the public on effective searching and theme based research in the Queensland State Archives public collection.

State Records New South Wales

Short Courses

State Records NSW provides short course training on a range of topics for recordkeeping practitioners in the NSW public sector. State Records staff conducts some of the courses and others are outsourced to our training partners; Recordkeeping Innovation, Siller Systems Administration, Synercon Management Consulting and the State Library of NSW.

Of note, courses are run both in metropolitan Sydney (CBD and western Sydney) and in regional centres. In 2010 courses relating to managing digital records will be added to the program.

Courses on the program include:

Records Management Fundamentals a two day course which covers the fundamental principles and practices of records management.

Managing a Records Management Program a one-day course that examines the Standard on Records Management Programs and explores ways of implementing a records management program in the modern organisational environment.

Compiling and Implementing a Keyword Thesaurus a two day course and Using a Keyword Thesaurus a one day course, these courses are aimed at provides participants with an understanding of the key concepts in keyword classification for the purposes of compiling and developing a thesaurus, and understanding and using a keyword thesaurus respectively.

De Dramatising Disasters a two-day workshop that introduces methods to prevent disasters and respond quickly and efficiently to disasters that occur.

Developing a Functional Retention and Disposal Authority a one day course which gives participants the ability to develop a functional retention and disposal authority using the ‘DIRKS’ methodology and in line with State Records’ requirements

Implementing a Retention and Disposal Authority a one-day course that provides participants with information on how to use a retention and disposal authority and prepare records for transfer to State Records. In addition, there are two other sector specific one day courses – Retention and Disposal of Public Health Sector Records and Implementing GDA10 Local Government Records.

Transferring State Records a one-day practical program providing participants with the opportunity to develop necessary skills to propose and prepare State records for transfer as State archives

How to get ahead with Recordkeeping

State Records NSW also has a tool for the delivery of in-house training by public sector bodies. This is a downloadable PowerPoint presentation with customisable training notes for records managers to adapt and use to train staff in their recordkeeping responsibilities.

Record Managers’ Forums

State Records NSW runs regular Forums for public sector information and records management staff to provide information on strategic initiatives, standards, new products, operational issues and matters considered to be of interest and assistance to records managers. The Forums also provide an opportunity for public office personnel to interact with each other and State Records staff, and to hear case studies from other public offices.

State Records of South Australia

State Records of South Australia (SRSA) provides a wide range of accredited and non-accredited training courses to State and Local Government records management practitioners as well as the private sector.

SRSA’s approach ensures that a comprehensive range of records and archival management training is available and that individuals can build on existing knowledge.  The framework consists of a tiered approach, including induction courses, operational courses, Vocational Education and Training courses and post-graduate courses.

Business Information Management Program

An integrated suite of postgraduate programs commenced in March 2007 via a new Business Information Management (BIM) Chair at the University of SA (UniSA), with courses leading to a Graduate Certificate, Graduate Diploma and Masters Degree. The study programs integrate concepts and disciplines such as library, records, archival and knowledge management.

The BIM Chair was established through a partnership between SRSA, the State Library, Fuji Xerox and UniSA.

Certificate Courses

SRSA is auspiced through TAFE SA to deliver the nationally accredited Certificates III and IV in Recordkeeping (BSB07 qualification).  These Certificate courses provide participants with records management and business skills that they can apply directly to their workplace.

These courses are available either face-to-face or via correspondence.

Operational Courses – Records and Archival Management

SRSA regularly conducts the following assessment-based training courses:

• Using General Disposal Schedule 15 for State Government agencies
• Using General Disposal Schedule 20 for Local Government authorities
• Using a Keyword Thesaurus to classify and control records
• Using the Local Government Thesaurus to classify and control records
• Records Series Identification and Transfer

Completion of these courses will enable the successful student to apply for Recognition of Prior Learning (RPL) towards Certificate III in Recordkeeping.

Operational Courses – Freedom of Information

SRSA regularly conducts ‘Freedom of Information for Accredited FOI Officers’ courses for State and Local Government employees.  The Australian Government Solicitor has previously run these courses on State Records’ behalf, however from 2009/10 onwards this course is being run using in-house staff.  State Records has taken this opportunity to revise the course structure and it is now separated into 4 distinct modules, that participants can attend over a number of months.  Completion of all four modules enables the participant to be designated as an Accredited FOI Officer under the SA FOI Act.

SRSA also provides a series of FOI and Privacy awareness courses.

SRSA is currently developing an FOI Training Strategy that will outline further developments in FOI training.

Induction Courses

Currently two short course are available online. They are a prerequisite for the operational training courses listed above and have a self-assessment component.

• Induction to Records Management
• Induction to Freedom of Information

‘Induction to Records Management’ and ‘Induction to Freedom of Information’ are suitable for inclusion in Agency’s general induction programs.

State Records expects to gradually expand the number of its courses available online.

Regional Training

Training is offered to regional government agencies and authorities on an as-needs basis and can be tailored to meet individual agency needs.

State Records Office of Western Australia

Introduction to Records Management Practices

This course introduces participants to the full range of modern records management concepts.  Participants completing the course are able to assist in the development of improved records management practices within their agencies.

Retention & Disposal Authority Design, Development and Records Appraisal

An approved Retention and Disposal Authority plans the life of records from creation through to disposal.  Participants are guided through the development, implementation, maintenance and review of such an authority.

Electronic Records: What Are They & How Do We Manage Them?

Issues to do with electronic records are of particular interest to all records management personnel.  This course provides an overview of management issues with regard to all forms of electronic records, as well as facilitating problem solving.

Electronic Document Management

This course examines how to effectively manage electronic documents within an agency.  Participants learn what document management is and how to use it to meet legislative requirements for the management of electronic records.  Issues covered include establishing needs, capture and control of electronic documents, metadata and retention and disposal issues.

Using a Keyword AAA Thesaurus

Participants are provided with the skills necessary to use a keyword thesaurus to classify and index documents and create files for administrative records, and to understand the issues for implementing Keyword AAA into their agencies.

Compiling a Functional Keyword Thesaurus

This two day workshop is designed for people who need to compile, maintain and review a functional keyword thesaurus.  It provides an understanding of practical keyword classification tools and the skills to compile a thesaurus for functional records using Keyword AAA concepts.

Local Government Recordkeeping Practices and Retention, Disposal and Archiving

This course is designed for Local Government officers who are responsible for managing the records within their Local Government Authority.  Participants are introduced to recordkeeping practices with a Local Government focus and the General Disposal Authority for Local Government Records.  The Authority is an invaluable document for disposing of records common to most Councils.  This course is designed to make Local Government personnel conversant with this tool so that they are able to implement effective disposal programs in their own organizations.

Disaster Planning

Natural or man-made disasters pose a catastrophic threat to an agency’s store of information, yet disaster planning is frequently overlooked.  The aim of this workshop is to discuss the concepts of disaster planning, its implications for information management programs and suggest practical prevention methods.

Recordkeeping Plans

This course examines the requirements, development, implementation and management of a ‘Recordkeeping Plan’ that is compliant with the State Records Act 2000.

Note: All courses provided upon request, dependent upon resources.

Territory Records Office (ACT)

Certificates III & IV in Recordkeeping (BSB30807)

The Canberra Institute of Technology (CIT) offers both Certificate III and Certificate IV level courses, which are utilised by ACT Government agencies for the training of agency Records Managers.

The CIT has also developed a three-hour ‘Introduction to Recordkeeping in the ACT Government’ session, which is utilised by all ACT Government public servants for both induction and refresher training.

Donald Horne Institute at the University of Canberra

The Institute was established at the University of Canberra in 2008 for the study, interpretation, conservation and appreciation of cultural heritage.  The objective of the Institute is to integrate teaching and research in collaboration with national and international cultural heritage institutions, agencies, other universities as well as professional bodies and community organisations.  The teaching program comprises the Bachelor of Cultural Heritage and the Bachelor of Cultural Heritage Conservation. The Institute also provides a program of short courses for professionals and community organisations.